Overview
Wherever your shipment passes — ports, terminals, border gates or customs areas — our agency structure manages all operations and communication on your behalf.
Agency services we provide
- • Port and terminal appointment planning
- • Truck, container and equipment gate-in/gate-out coordination
- • Documentation and operations follow-up at customs areas
- • Coordination with local authorities and stakeholders
- • Reporting, notifications and status updates
Operational flow & transparency
From gate-in to gate-out, we log and share all steps at load/unload points, weighing stations and control checkpoints for full transparency.
| Area | Task | Note |
|---|---|---|
| Port / Terminal | Appointments, yard coordination, loading / unloading follow-up | Capacity planning is critical on busy lanes |
| Customs area | Document follow-up, broker coordination, bonded warehouse processes | For import / export / transit shipments |
| Road connections | Minimizing truck flow congestion and waiting times | Transit time and cost optimization |
Communication & problem-solving
Our operations are designed to detect and react early to risks and delays on-site. By managing all communication through a single channel, we reduce information noise between stakeholders.
Related services
Agency Services – FAQ
We handle vessel and truck coordination, terminal bookings, documentation follow-up, customs coordination and communication with all local stakeholders.
Yes. We act as your local representative, coordinating with port authorities, terminals, customs brokers and carriers on your behalf.
We support both import and export operations including transit and cross-docking processes in bonded and non-bonded areas.
Our operations team monitors your shipments and steps in for problem-solving on-site, including delays, equipment changes or documentation issues.